Frequently Asked Questions - MultiPad Lite

General


Q: I'm a retailer and I'm interested in stocking this product.

A: To contact us, please click here.


Q: What platforms does it support?

A: A full list can be found here.


Q: Does it support a platform if it's not listed?

A: If a platform is not listed, it is not officially supported.


Q: Can this controller be upgraded?

A: Yes. Any updates we provided are free!


Nintendo Switch / Nintendo Switch Lite


Q: Which USB port do I use on the Nintendo Switch Dock?

A: Any free USB port can be used.


Q: Can it be used on a third-party Dock?

A: It may work, but we cannot verify every third-party dock.


Q: Can I use it with an unpowered/powered USB hub?

A: We recommend against using a USB hub.


Q: Can I use it with a USB extension cable?

A: We recommend against using a USB extension cable.

 

Q: Can I use the controller with my Nintendo Switch when it is not docked?

A: You will need to use a USB type A (socket) to USB type C (connector) adaptor (not supplied). Please note that the console cannot be docked, charged or used in Tabletop mode at the same time.

 

Q: How do I use it on my Nintendo Switch Lite?

A: You will need to use a USB type A (socket) to USB type C (connector) adaptor (not supplied) which can be connected to the USB type C port at the bottom of the console. Please note that the console cannot be charged at the same time.

 

Q: I've connected the controller and nothing happens!

A: You must enable PRO CONTROLLER WIRED COMMUNICATION. To do this, go to SYSTEM SETTINGS > CONTROLLERS AND SENSORS > PRO CONTROLLER WIRED COMMUNICATION and set to ON.


Q: Can I remove the controller when the console is on?

A: We recommend that the console is in Sleep Mode or off when connecting or disconnecting the controller.


Q: Which functions/features are supported by the controller?

A: For a list of functions/features, please click here.


Q: Are all my games supported?

A: The controller works with games which support a wired controller. Games which require a special/specific third party controller or a particular function/feature may not be compatible. For a list of supported functions/features, click here. 


PlayStation 4 / PlayStation 4 Slim / PlayStation 4 Pro


Q: Which USB port can I use on the console?

A: Any free USB port can be used.


Q: Can I use it with an unpowered/powered USB hub?

A: We recommend against using a USB hub.


Q: Can I use it with a USB extension cable?

A: We recommend against using a USB extension cable.


Q: I've connected the controller and nothing happens!

A: Press the POWER button on your console to turn on/exit Rest Mode. Once the HOME screen appears, press PSHOME.


Q: Can I remove the controller when the console is on?

A: We recommend that the console is in Rest Mode or off when connecting or disconnecting the controller.


Q: Which functions/features are supported by the controller?

A: For a list of functions/features, please click here.


Q: Are all my games supported?

A: The controller works with games which support a wired controller. Games which require a special/specific third party controller or a particular function/feature may not be compatible. For a list of supported functions/features, click here.


Windows 10 / mac OS X / Linux


Q: Which USB port can I use on the computer?

A: Any free USB port can be used. We suggest though where possible to use any front mounted USB ports for ease of use.


Q: Can I use it with a USB Type C port?

A: Yes, but you will need a USB type A (socket) to USB type C (connector) adaptor (not supplied)


Q: Which versions of USB can be used?

A: Any version from USB 1.0 to USB 3.2.


Q: Can I use it with an unpowered/powered USB hub?

A: We recommend against using a USB hub.


Q: Can I use it with a USB extension cable?

A: We recommend against using a USB extension cable.


Q: Can I use it with Steam?

A: Currently it is not supported.


Q: Can I use it with XBOX Game Pass for PC?

A: Currently it is not supported.


Q: Can I use it with Epic Games?

A: Currently it is not supported.


Q: Does the controller support dinput/xinput or both?

A: Currently, the controller only supports dinput.


Q: Which functions/features are supported by the controller?

A: For a list of functions/features, please click here.


Q: The controller is not recognised with the game I am trying

A: The game must support dinput.